Often there is a disconnect between leaders and those they lead. A poll conducted by Harris Interactive indicated only 15% of the people polled felt their organization fully enabled them to execute strategic goals. Empowerment is key to success on a personal and organizational level. I read of a story told by Susan, who met the “best receptionist she had ever met.” This receptionist was the face of the company for anyone visiting the operation. Prominently placed on the receptionist’s desk was a sign:
RECEPTIONISTVILLE, POPULATION 1.
Susan’s short, but engaging exchange, with a receptionist whose self described title of “Intergalactic Empress” revealed someone empowered to express herself. Of course this is a delicate dance but the rewards are well worth the effort. When people are empowered they feel valued. The result is each person is fully present for the tasks they are responsible for and the organization is the better for it.
There are “receptionists” at every level of organizations. Every team has members that, with encouragement and a safe environment, can be coached to bring so much more. Tapping in to the creative and imaginary resources present in people one of the most opportune challenges facing any leader.
Some questions to consider (perhaps with the person you are leading):
What do you find fulfilling about your role here? Do you have what you need to be successful? Of the things lacking, what is most necessary for you to take the next step toward success? What are your ideas to make us better at what we do?
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